🔄 Returns & Refunds
We want you to order with confidence. Here's a quick summary of our policy:
Wrong item shipped (our fault)
We cover return shipping. We'll send a replacement or issue a full refund.
Damaged in transit (our fault)
We cover return shipping. We'll send a replacement or issue a full refund.
Changed your mind
You have 14 days to return. Item must be unused and in original packaging. You pay return shipping.
Custom/special orders
Not returnable.
How to Request a Return
To initiate a return: Email us at [Your Email] with your Order Number, item name, and photos. We'll respond within 2 business days.
Refund Timeline
Refund Processing: 5–7 business days after we receive and inspect the returned item.
Need Help?
Quick Reference
We're here to assist with product selection, technical questions, or order support.
Products
Email: roy_serino@yahoo.com
Viber / WhatsApp: 09263288375
Office Hours: Monday–Saturday, 8:00 AM – 5:00 PM
Shop by Discipline menu or Search Bar
Order Number
In your order confirmation email
Refund Timeline
5–7 business days after we receive and inspect the returned item.
Payment Log
Send screenshot to Viber/WhatsApp or email
Tracking No.
Sent via email once shipped
Return Request
Email us with Order Number and photos
RNS Engineering Solutions
Engineering Components You Can Rely On.